Data Protection Policy

pk10 Privacy Policy

Your personal information is completely secure at pk10. We transparently explain what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
In Bengali
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Selling Data to Third Parties
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Data Transparency

Our Core Privacy Principles

How pk10 protects your personal data — a quick overview

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. Hackers and third parties have no way of accessing this data.

No Data Selling

Pk10 never sells or rents your personal information. Your data is never passed on to third-party advertisers — that is our strict policy.

Your Controls

You can request to view, correct, or delete your data at any time. Your data belongs to you.

Secure Data Storage

All user data is stored on high-security servers. Data protection is ensured through regular security audits and backups.

Instant Alerts

If any unusual activity is detected on your account, an alert will be sent to you immediately via SMS and email.

Transparent Policy

We believe you should know exactly why your data is collected. Everything on this page is explained in plain, straightforward language.


1. Introduction

Welcome to pk10.biz. pk10 is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information at every step.

This Privacy Policy ("Policy") explains what personal information pk10 collects, why we collect it, how we use it, and under what circumstances it may be shared with third parties. This Policy applies to the pk10 website, mobile app, and all digital services.

By registering with or using pk10's services, you are considered to have accepted this Privacy Policy. If you disagree with any part of it, please reach out to our support team.

This Privacy Policy is written in plain, easy-to-understand English so every pk10 user stays fully informed about how their data is handled.

2. What Information We Collect

Pk10 collects three types of data — what you provide directly, what is collected automatically, and what comes through third parties.

Information You Provide Directly
  • Full Name, Date of Birth & Gender
  • Mobile Number & Email Address
  • Banking & Payment Details (bKash, Nagad, Rocket, USDT number)
  • Photo of National ID or Passport for KYC Verification
  • Messages sent via support chat and email
Automatically Collected Information
  • IP Address & Device ID
  • Browser Type, Operating System & Device Information
  • Site access times, session duration, and pages visited
  • Betting & Gaming History
  • Login Logs & Security Incidents

Pk10 never stores your full payment card number or CVV directly. All payment processing is handled through secure third-party gateways.

Data Type & Purpose
Data Type Purpose of Collection Retention Period
Identity Information Account Registration & KYC Account Closure + 5 Years
Contact Information Contact & Security Notices Until Account Closure
Payment Information Transaction Processing 7 Years (Legal Requirement)
Gaming History Responsible Gaming Monitoring 3 Years
Technical Logs Security & Troubleshooting 1 Year
3. How Your Information Is Used

Pk10 uses collected data only for the purposes listed below — it is never used for anything beyond that.

  • Account Management: For registration, login, and account verification.
  • Service Delivery: To smoothly operate betting, gaming, and lottery services.
  • Financial Transactions: For processing deposits, withdrawals, and bonus payouts.
  • Security Assurance: To detect fraud and keep accounts secure.
  • Customer Support: To resolve your issues and respond to your queries.
  • Responsible Gaming: To detect unusual gaming patterns and alert you accordingly.
  • Relevant Offers: To send you promotions and bonus offers tailored to your preferences.
  • Legal Compliance: To comply with applicable laws and regulations.

Pk10 uses your information solely to improve our services. Your data is never profiled for advertising purposes.

4. Data Sharing Policy

Pk10 never sells your personal information. However, data may be shared with specific third parties in the limited circumstances outlined below:

  • Payment Providers: Used solely to confirm transactions with bKash, Nagad, Rocket, and similar services.
  • Identity Verification Services: With a licensed agency to complete the KYC process.
  • Law Enforcement: In response to a legal order from a court or regulatory authority.
  • Technology Partners: Contracted technology partners who operate the platform, bound by strict confidentiality agreements.

Outside of the situations listed above, your consent will be obtained before your data is shared with anyone.

Pk10 never shares your personal information with advertising agencies, data brokers, or any other gaming operators.

6. Data Security Measures

Pk10 uses industry-leading security technology to protect your personal information. Our security framework is regularly audited by independent third-party experts.

  • 256-bit SSL/TLS encryption — applied to every data transmission.
  • Two-factor authentication (2FA) — an extra layer of protection at login.
  • Real-time fraud detection system.
  • Sensitive data is stored in the database using AES-256 encryption.
  • Regular security patches and software updates.
  • 24/7 server monitoring and anomaly detection.

Keep in mind, though, that no one can guarantee 100% security on the internet. Make sure your password is strong and never share it with anyone.

7. Data Retention Period

Pk10 retains your data only for as long as necessary. Retention periods are determined based on legal obligations, service requirements, and business purposes.

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are retained for a minimum of 7 years in accordance with Bangladesh's financial regulations.
  • After an account is closed, most personal data is deleted within 90 days.
  • Data related to fraud or disputes is retained until the case is resolved.
8. Your Rights

As a pk10 user, you have the following rights over your own data. Contact our support team to exercise any of them.

Right to Access

You can request to know what information pk10 holds about you at any time.

Right to Correct Information

You have the right to request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your personal data be deleted.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You may request an export of your data in a structured format.

Right to Opt Out of Marketing

You can unsubscribe from promotional messages at any time.

To exercise any of your rights support@pk10.bizEmail us at . We will respond within 72 hours.

9. Protection of Minors

Pk10 is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to minors.

  • Age is verified at the point of registration.
  • Age is verified through identity documents as part of the KYC process.
  • If we become aware that a minor has registered, their account will be immediately closed and all associated data deleted.
  • Parents or guardians with concerns are welcome to contact us.

If you know of a minor using pk10, please support@pk10.bizto let us know.

10. Policy Updates

Pk10 may update this Privacy Policy as needed. Any changes will be reflected by a revised "Last Updated" date at the top of this page.

  • You will be notified in advance via your registered email or SMS of any significant changes.
  • Continued use of pk10 after any changes have been made will be considered acceptance of the updated policy.
  • Previous versions of the policy are available on request through the support team.
11. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@pk10.biz
  • Live Chat: Click the chat icon in the bottom-right corner of the website.
  • Support Hours: 24 hours a day, 7 days a week.
  • Response time: within 72 hours maximum.

Pk10's support team is always ready to assist you in Bengali. Let us know about any privacy concerns and we'll resolve them as quickly as possible.


Play Safe

Join pk10 — Completely Secure

Pk10 is always here for you, committed to keeping your data safe. Register today and enjoy gaming with complete peace of mind.

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